Open Invitations: Handcrafted Stationary  

Terms and Conditions
These terms and conditions establish the relationship between Open Invitations (also referred to as ‘Us’ ‘We’ or ‘Our’) and you (‘You’ or ‘Your’) in the supply of the Product by Us to You. It also sets out the terms and conditions on which you use this website.

These terms and conditions are governed by law, and by proceeding further you accept them. If you do not accept these terms and conditions of use you are not authorised to proceed further and should not use the website or place an order with us.

Placing Your Order

The minimum order quantity is 10 units. Please ensure you order enough invitations at the time of placing your first order as additional orders will incur a set up charge of £5 and quantities under 10 will be charged at the unit price. To order your stationery complete the order form online and submit. Please send your 50% deposit cheque in the post to Open Invitations, 62 Morris Drive, Billingshurst, West Sussex, RH14 9SF. Once we have received your order and deposit we will email you to confirm receipt and advise you of a delivery date. Your deposit is non-refundable.

Prices are subject to change without notice. If you require a bespoke design, please the details. Any price increase will not affect orders that have been confirmed. The price does not include delivery, however prices stated for stationery include one printed insert in each Wedding and Evening Invitation and one printed insert (four sides) in each Order of Service. Invitation designs with a significant amount of gems and beads are supplied with a protective card for you to protect your invitations in the post.

We currently only accept cheques. Please make cheques payable to 'N Ramplin'. Please do not send cash. A deposit of 50% of the total order value is required, payment should clear before any work commences on your stationery, with the full balance due 2 weeks prior to your order being dispatched to you. All goods remain the property of Open Invitations until payment is made in full.

As all stationery is tailor made to your specifications, orders cannot be cancelled once we have received your deposit.

Delivery times are dependent on the size of your order and our current work load. Please allow us 6-8 weeks production time from when your deposit clears. If you require your order sooner, then please contact us as soon as possible. Your stationery will be delivered to your home (or other specified address). Orders are dispatched via Royal Mail Special Delivery which gives a guaranteed next day delivery before 1pm on any weekday. Delivery requires a signature, so if you have any specific delivery instructions please inform us before your delivery date.

For 250 units or more please add £30
For 100 to 249 units please add £20
For 51 to 99 units please add £15
For 50 units or less please add £7

Please note: If your order needs to be split this may incur extra delivery costs. A unit refers to 1 item of stationery.

Postal Charges

Due to the change in the postal charges, it is your responsibility to ensure you use the correct postage when sending your invitations.

Damages must be reported within 5 days.

The stationery designs have recommended papers and type styles, but you can specify from the paper range and type styles given. This ensures you get exactly what you require. To help choose your stationery, we will be pleased to send you a design sample made to your specification charged at the unit price of the invitation, up to a maximum of three. The cost of samples are refundable on all orders over £125. Please complete the Sample Request Form and allow up to 14 days for delivery.

Once we have received your order and deposit we will supply you with proofs of your insert/s. Please check all the details carefully, you will need to sign and return them to us or e-mail us with confirmation/changes as no verbal instruction will be taken. Once we have received your confirmation that you are happy with your proofs, we will begin your order. Please ensure that all of your insert information is correct when you supply it to us. We will provide you with two free proofs but any subsequent corrections requested will be charged at £5 each.

Co-ordinating envelopes in your chosen colour will be supplied with all Wedding and Evening Invitations. Our Reply Cards and Thank You Cards come with a standard white, ivory or cream envelope.

All inserts are printed in black ink, for coloured inserts please add 20p per insert.

Some hymns, songs, poems and readings are protected by copyright, if this is the case it is your responsibility to obtain permission to use them. Any breach of third party copyright will be the responsibility of you, the customer.
Colours & Appearance

Due to the restraints of the internet, colours may vary slightly from the photographs. Due to the nature of the handmade processes and products that we use there may be very slight variations in each item produced. From time to time it may be necessary to source a different product which will be of the same quality or higher. You are advised to order samples before placing a full order.

Returns are only accepted with prior approval. All orders are tailor made and personalised to your individual requirements. For this reason, refunds and exchanges will only be made if the stationery is found to be faulty, or does not meet your order specifications.

Please be aware that due to the small parts on some of our designs, they are not suitable for very young children.
Privacy Policy

After we have completed supplying our product to you, we do not retain any of the personal information that you supplied to us during the course of our relationship with you nor do we supply such information to third parties. In accessing the Open Invitations website, you accept that electronic mail that is transferred over the internet may not be free from intrusion by external third parties and consequently may not remain confidential. Open Invitations does not take responsibility whatsoever and makes no guarantee that this website will be free of viruses or other harmful elements. Neither does Open Invitations accept any liability for any infection by computer virus, bug or other elements caused to your computer or computer systems as a result of accessing and using this website.
All designs are copyright Open Invitations. All rights reserved.
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